All Safe Electric at 630 Franklin Street, DeSoto, Texas.

I have absolutely loved my experience until this most recent work order with AHS. I had an electrical issue that I reported on 8/8/17 and typically, I've always received an immediate call back within 24 hours. I called All Safe Electric on Wednesday when I hadn't heard anything from them by the close of the day but their offices had just closed at 5:00 and I called a few minutes after that. No worries, I thought since I left a message. By the 4:00 on the following day I called them when I hadn't heard from them again, I was told that the "scheduler" was gone for the day and I would have to call back the next day. At this point, I contacted AHS and spoke to "Priscilla" who was less than professional, refused to escalate and found out today that she didn't document my call.

So, I was referred to All Safe Electric through American Home Shield, whom I've used multiple times for other home needs. All State was the first vendor that wasn't prompt with responding to my call. It took over 48 business hours and me leaving two follow up messages for me to be contacted. Then the window that they provided that was 5 hours for them to arrive with only a 15-minute warning before their arrival vs most reputable companies provide a 30-minute heads up when they are on their way. Their small window of ETA made it impossible to get anything accomplished away from the home in Houston. The service wasn't provided and my account is still being charged. This was a rip-off, a waste of time, and a poor reflection on American Home Shield vendor selection process.